Paola Agudelo is our Information Officer. She has developed proven strategies for information planning, procurement, provision, and management—balancing current and future needs while remaining mindful of budget constraints. In addition to supporting internal teams, she also works with external stakeholders, including sub-contractors, service partners, and clients.

Paola’s responsibilities also extend beyond information management. She oversees quality standards, coordinates and delivers general training, liaises with clients on employment and training opportunities, and plans and hosts events for service users.

As a Training and Support Manager, Paola equips staff with the knowledge, practical skills, and motivation needed to excel in their roles. She takes a strategic approach to learning and development—assessing the company’s current capabilities and identifying areas for growth and upskilling.

She is skilled at building training programmes from the ground up, managing the full lifecycle from concept and planning to implementation, evaluation, and outcome analysis. Paola also delegates work within the learning and development team, manages the training budget, and monitors monthly expenditure, while influencing and collaborating with senior leaders and stakeholders.

Paola delivers training using a variety of formats—including online, face-to-face, and blended learning—to ensure accessibility and engagement for both individuals and teams.